Last updated: October 2025
By purchasing any services from SelfStartGlobal through the website or by other means provided by the company, you agree to the following terms:
- The Parties confirm that the provision of the Services is governed by the law of the Netherlands. In the event of any discrepancies between the rules of the law of the Netherlands and the rules of the law of the country of which the Client is a citizen (resident), the Parties shall be guided by the rules of the law of the Netherlands.
- The Provider undertakes to render the Services within the time limits agreed with the Client. The time limit for rendering the Services may not be shorter than specified below:
- Writing a motivation letter — not less than 21 calendar days;
- Writing a letter of recommendation — not less than 14 calendar days;
- Preparation of a CV — not less than 14 calendar days;
- Correction of a motivation letter / letter of recommendation / CV — not less than 14 calendar days;
- Personal brand development — not less than 14 calendar days;
- Selection of universities (5–6 universities) — not less than 14 calendar days;
- Selection of universities (9–10 universities) — not less than 21 calendar days;
- Negotiations with a university — not less than 30 calendar days.
The time limits specified in clause 2 shall be calculated from the moment when the Client has provided the Provider with all the requested information in full.
- The Services are rendered by the Provider in accordance with the memorandum on the Services provided to the Client after the creation of a shared chat.
- The Provider’s obligations to render the Services shall be deemed fulfilled at the moment the results of the Services are transferred to the Client and these results are accepted by the Client. If, within 3 calendar days, the Client has not notified the Provider of any defects in the Services (has not expressed a reasoned refusal to accept the results of the Services), the Services shall be deemed accepted in full and of proper quality.
- The Provider shall commence rendering the Services after such Services have been paid for in full. The Client’s obligation to pay for the Services shall be deemed fulfilled at the moment the funds are credited to the Provider’s bank account.
- The Parties shall independently bear bank commissions and other necessary payments related to transfers of funds. The Parties shall independently fulfil their tax obligations.
- In the event of the Client’s unilateral withdrawal from the Services within 5 calendar days from the date of their purchase, 50% of the cost of the service shall be refunded to the Client. In the event of the Client’s withdrawal from the Services after the expiry of 5 calendar days, as well as in the event of withdrawal after the expert has begun rendering the Services (after the Client has provided the information), no refund shall be made.
- The Services shall be deemed rendered duly and with proper quality if the results of the Services have been sent to the Client by any means provided for by this Agreement (including, but not limited to: orally, in writing, in an online call, by e-mail or using other messaging systems), and if, within three calendar days, the Client has not notified the Provider of any defects.
- The Parties undertake to maintain the confidentiality of all information concerning the work process, internal documents, financial matters, the organisation of the work of their employees, the procedure for obtaining and processing information, as well as any other information relating to the activities of the Client and the Provider respectively. Such information may be disclosed to the representatives of the Parties. Disclosure of information to third parties is permitted only in the cases expressly provided for by law, or if the relevant information is disclosed by the Party to which it originally belonged.
- The very fact of the conclusion of this Agreement, information about the Parties and its subject matter shall not be deemed confidential information.
- All rights to the results of intellectual activity and means of individualisation arising as a result of the rendering of the Services, as well as used in or connected with the rendering thereof, belong to the Provider. The Client obtains the right to use the documents prepared for them exclusively for the purpose of admission to a higher education institution.
- Disputes and disagreements arising out of this Agreement or connected with it, directly or indirectly, shall be resolved by the Parties through negotiations. If it is impossible to reach an agreement after the mandatory pre-trial settlement (the claim shall be sent by registered letter with a list of enclosures and may be duplicated in electronic form with the mandatory attachment of copies of documents and of the receipt confirming dispatch of the claim; the response to the claim shall be sent in the same manner within 10 (ten) calendar days from the date of receipt of the claim), the dispute shall be subject to consideration by the court which, in accordance with the applicable law of the Netherlands, has jurisdiction to hear such dispute.
